Shipping Policy

Pre-launch edition · Updated September 23, 2026. The shipping and return terms below are our provisional launch plan, not an announcement that sales are open. Final terms will be confirmed before launch. Any order already accepted remains subject to its purchase terms and applicable law.

Where we ship

Our initial shipping plan covers the 50 United States, including Alaska and Hawaii, using USPS-validated addresses. Please contact us before ordering for a PO box, US territory, or APO/FPO destination so we can confirm service availability. International shipping is not currently available through checkout. Fulfillment-location details will be finalized before launch.

Processing your order

Our provisional processing target is 3–5 business days after payment is confirmed, unless a different dispatch estimate is stated before purchase. Business days exclude weekends and public holidays. Processing time is separate from carrier transit time. Any preorder or made-to-order dispatch estimate will appear on the relevant product page before an order is placed.

Shipping costs

Shipping charges and any applicable free-shipping offer are shown at checkout before payment. Charges depend on the store's current shipping settings and the order. We do not charge an additional shipping amount after purchase without your agreement.

Carriers, delivery, and tracking

We plan to use tracked USPS services. Transit estimates depend on the selected service, origin, and destination and will be provided when the shipment is arranged; we do not promise a single delivery window for every address. Carrier estimates are not guaranteed delivery dates. Label creation does not necessarily mean a carrier has received the package.

Once your order has shipped, you can contact customer service with your order number to request tracking information.

Shipping delays

If we cannot ship within the timeframe stated at purchase, we will notify you, provide a revised shipment estimate, and offer the option to consent to the delay or cancel the unshipped order for a refund, as required by applicable law. If no shipment timeframe is stated, applicable US federal rules generally require a reasonable basis to ship within 30 days. Carrier disruptions may also affect transit after shipment.

Address corrections and changes

Please check your delivery address carefully before paying. If you need a correction or cancellation, contact us promptly with your order number. We will check whether the order can still be changed; changes may not be possible once fulfillment has progressed. If a package is returned as undeliverable, contact us to discuss available options and any disclosed reshipping cost.

Missing, damaged, or incorrect deliveries

Contact us with your order number and a description of the issue. For damage or an incorrect item, photos of the item, packaging, and shipping label can help us investigate. Keep the packaging while the issue is reviewed. We will work with you and, where appropriate, the carrier to determine a resolution. Nothing in this policy limits rights or remedies provided by applicable law.

Returns and refunds

Our provisional return plan allows requests within 30 days of delivery for unused items in their original condition and packaging, with proof of purchase. Contact us before sending a return so we can provide instructions and the correct return address.

For a change-of-mind return, the customer pays return postage and original shipping charges are not refundable unless required by law. If we sent a damaged, defective, or incorrect item, contact us: we will cover reasonable return postage when a return is needed and arrange an appropriate replacement or refund. These conditions do not limit statutory rights.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Your payment provider may need additional time to post the credit. Refunds for unshipped orders or other legally required refunds follow applicable deadlines rather than this inspection timeline.

Need help?

Customer service: contact@PrismaValTCG.com. Please include your order number, but do not send payment-card numbers.
Last updated: September 23, 2026.